date of visit: Saturday 22 June 2012
I work on the premise that venues are either open or not. If a venue is open and a customer walks in that customer gets treated the same as a paying customer at a different time of day.
I daresay you can guess where this is heading. We turned up at Un Caffe Bar in the Hallett Cove Shopping Centre somewhere between 3 and 4pm on a Saturday. I know this isn’t prime time, by any stretch of the imagination, and I know, from having worked in retail, that people who turn up close to closing are really pretty irritating. However, the Hallett Cove branch of Un Caffe Bar is open til 5 so you’d have thought our visit would not pose a problem.
Not so – the baby and Andy ensconced themselves at a table and I headed over to order coffee and cake. There were two staff – one of whom was chatting to some friends, and showing no sign of getting a wriggle on to attend to any other customers (that would have been me). The other member of staff was busy making coffees for these friends. To her credit, she did apologise a couple of times. Unfortunately, short of reminding her colleague of their core business in a rather public fashion, I appreciated that there was little she could do.
Order finally placed, I sat down to be informed that the high chair was ‘filthy’ (Andy’s exact words) and so we began our wait. Our order was for 2 coffees, a babycino, a biscuit and slice of lemon curd cheesecake. The wait was far longer than you’d expect and when our goodies turned up we were short a biscuit. Because the staff were ‘busy’ (which means that they were standing by the coffee machine, chatting and eating some of that same cheesecake) I had to go up to the counter to ask after my biscuit.
I doubt I need to go into any detail about exactly what I think of that level of service.
On the plus side, the coffees were definitely passable, the cheesecake was tasty and I was impressed that I was asked if we wanted marshmallows with the babycino. But, having parted with $17 and being treated so poorly I doubt we’ll be heading back.
The Hallett Cove Shopping Centre has more than its fair share of places to have coffee – and I know from personal experience that one rates as very good (I’ll go again and then write it up … I’m a martyr in that way …). So there’s just no need for anyone to put themselves through slow, shoddy service.